Kempton Clean Co. ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit kemptoncleanco.co.za, request a quote, book a cleaning or pest control treatment, or otherwise interact with our business. By using our website or services you consent to the practices described below.
1. Who we are
Kempton Clean Co. is a professional cleaning and pest control business based in Kempton Park, Ekurhuleni, South Africa. We operate the website kemptoncleanco.co.za and provide residential, commercial, industrial and pest control services across Kempton Park, Edenvale, Birchleigh, Glen Marais, Terenure, Isando, Spartan, Tembisa, Boksburg, Benoni, Bedfordview, Germiston and surrounding East Rand suburbs. For the purposes of POPIA, we are the "Responsible Party" for the personal information you share with us.
2. Information we collect
We only collect information that is reasonably necessary to provide our services and run our business. This includes:
- Contact details — full name, phone number, WhatsApp number, email address.
- Service address — the physical address where the cleaning or pest control treatment will take place, plus any access notes (gate codes, parking, alarm).
- Booking details — service type, property size, date, time, special instructions, pets on premises, allergies or chemical sensitivities.
- Payment information — proof of payment, EFT reference, or card details processed by our payment provider (we do not store card numbers on our servers).
- Communications — copies of emails, WhatsApp chats, SMS messages and call notes between you and our team.
- Website usage data — IP address, browser type, device type, pages visited, time on site and referring URL, collected via cookies and analytics tools.
- Marketing preferences — whether you have opted in to receive promotions, newsletters or service reminders.
3. How we use your information
We use your information to:
- Quote, schedule, deliver and follow up on cleaning and pest control services you have requested.
- Communicate with you about bookings, arrival times, technician details and changes.
- Issue invoices, process payments and keep accurate accounting records as required by South African law.
- Improve our services through feedback, satisfaction surveys and quality control.
- Send service reminders, seasonal promotions and newsletters — only where you have opted in.
- Comply with legal, regulatory and tax obligations.
- Detect, prevent and respond to fraud, abuse or security incidents.
4. Legal basis under POPIA
Under the Protection of Personal Information Act, 2013, we process your personal information on one or more of the following lawful grounds:
- Contract performance — to deliver the service you booked.
- Consent — for marketing communications and optional cookies.
- Legal obligation — for tax, accounting and regulatory record-keeping.
- Legitimate interests — to run, secure and improve our business in a way that does not unfairly prejudice you.
5. Sharing your information with third parties
We do not sell or rent your personal information. We share information only with trusted operators who help us run the business, including:
- Our vetted cleaning teams and pest control technicians who attend your premises.
- Hosting, email, WhatsApp Business, SMS and analytics providers.
- Payment processors and our accountants/auditors.
- Law enforcement, regulators or courts where we are legally required to disclose.
All operators are contractually required to keep your information confidential and to process it only for the purposes we instruct.
6. Cookies & analytics
Our website uses essential cookies to make the site work and analytics cookies (such as Google Analytics and Google Search Console verification) to understand how visitors find and use our pages. You can disable cookies in your browser settings, but parts of the booking flow may stop working. We honour Do Not Track signals where technically possible.
7. Data security
We protect your information using industry-standard safeguards: HTTPS encryption across the site, restricted staff access, vetted technicians, encrypted backups and secure cloud hosting. While no system is 100% secure, we take reasonable, appropriate and ongoing technical and organisational measures as required by POPIA section 19.
8. Data retention
We keep personal information only as long as needed to provide our services and to meet legal record-keeping obligations (typically 5 years for invoicing and tax records, longer for any active disputes). When we no longer need your data we securely delete or anonymise it.
9. Your rights
Under POPIA you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of inaccurate or outdated information.
- Object to direct marketing at any time.
- Withdraw any consent you previously gave (without affecting prior lawful processing).
- Lodge a complaint with the Information Regulator of South Africa: inforegulator.org.za.
To exercise any of these rights, email us at kemptonparkcleaningco@gmail.com with the subject line "POPIA Request". We will respond within 30 days.
10. Children's privacy
Our services are intended for adults (18+). We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, the law or industry best practice. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on our home page or notified by email where appropriate.
12. Contact us
Questions, complaints or POPIA requests? We're easy to reach:
- Business: Kempton Clean Co.
- Email: kemptonparkcleaningco@gmail.com
- Phone: 061 405 0214 / 064 223 0477
- WhatsApp: Message us
- Service area: Kempton Park, Ekurhuleni
See also our Terms of Service and Contact page.