Why species ID is the first step in any rodent job
Treatment, bait choice and bait placement all differ between rats and mice. Get the species wrong and you'll bait for weeks with zero result. Mice are curious and explore new objects within 12-24 hours — bait stations work quickly. Rats (especially Norway rats) are neophobic and avoid anything new for 5-10 days, which is why most DIY rat-control attempts fail. Before our technicians place a single bait, we confirm species.
Identifying by droppings
Droppings are the most reliable indicator because you'll find them long before you see the rodent:
- Mouse: 3-6mm, rice-grain shape, pointed ends, dark brown to black
- Rat (Norway): 12-18mm, capsule shape, blunt ends, dark brown
- Rat (Roof rat / Black rat): 10-14mm, spindle shape, pointed ends, dark
- Fresh droppings are moist and shiny; old droppings are dry and crumbly
- Finding both 5mm and 15mm droppings means both species are active
Identifying by sound
Mice are light and scampering; rats are heavier and slower. Listen at 8pm-11pm (peak activity):
- Mice: rapid pitter-patter, light scratching, almost continuous
- Norway rats: heavier thumps, slower movement, often in roof voids and wall cavities
- Roof rats: agile climbing, scratching in roof voids, jumping sounds across the ceiling
- Squeaks or fighting sounds in the early hours often mean nest activity
Identifying by entry point size
Mice can squeeze through holes the size of a pencil (10mm). Rats need at least 20mm. If you see a hole the size of a R5 coin in your weep-hole or roof eave, you have rats — not mice. If a hole is small enough that you'd dismiss it, it's likely a mouse entry.
Identifying by chewing pattern
Different teeth, different damage:
- Mice: clean small holes in packaging, paper and soft plastic
- Rats: ragged larger holes, often through wood, hard plastic and even thin metal sheeting
- Cable damage: mice nibble insulation; rats sever cables outright
- Skirting damage: rats hollow out skirting at floor level; mice rarely touch skirting
What changes in our treatment
Different protocols by species:
- Mice: 4-6 bait stations placed every 3-5m along walls; activity drops in 7 days
- Rats: pre-bait with non-toxic food for 5-7 days to overcome neophobia, then switch to toxic bait
- Roof rats: bait stations elevated in roof voids and on truss beams (they avoid floors)
- Both species: tamper-resistant stations, mapped placement, follow-up at 14 days
Both species at once — what to do
If droppings tell you both rats and mice are present, treat rats first. Rats are territorial and often kill mice — once the rats are gone, mouse activity sometimes ramps up (mice come out of hiding). Our technicians treat both species in a single visit with mixed-station deployment, but the bait sequence matters.
Frequently asked questions
Book the treatment from this guide
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